Keeping your building safe and compliant starts with one thing: trust.
The right Legionella service provider doesn’t just look after your water system – they protect the people who rely on it every day and help you maintain the reputation you’ve worked hard to build ⚠️.
Legionnaires’ disease can be fatal, and outbreaks often trace back to poor water hygiene management. While most facilities managers understand the importance of regular risk assessments, monitoring, and sampling, the truth is that not all providers deliver the same standard of service. Many businesses stick with underperforming providers simply because it feels easier than making a change – but that decision can come at a cost 💰
If any of the following situations sound familiar, it may be time to rethink your current partnership 🤔
📞Poor communication and vague reporting
Imagine this: your facilities team is waiting on the report following a routine Legionella risk assessment. Days go by without an update, and when the report finally arrives, it’s full of generic information with no clear identification of high-risk areas and lacks advice from the experts. Sound familiar?
Clear, accurate reporting is at the heart of compliance. Without it, you can’t make informed decisions or demonstrate that your building is being properly managed. If your provider is slow to respond, difficult to reach, or provides reports that leave you with more questions than answers, it’s a strong sign that your building isn’t getting the attention it deserves.
✖️Missed visits and inconsistent monitoring
Legionella management isn’t a “set and forget” responsibility – it’s an ongoing duty that depends on consistent monitoring, regular sampling, and proactive maintenance. Missed visits, skipped temperature checks, or incomplete sampling schedules are not just inconvenient; they compromise your compliance and could put lives at risk.
A dependable provider understands that water safety is continuous. At LMS, for example, our teams operate on strict monitoring schedules to ensure nothing slips through the cracks. If your provider can’t meet that basic standard, it’s time to question their reliability.
🚨Reactive rather than proactive support
A good Legionella provider doesn’t wait for problems to arise – they help you stay one step ahead. The best providers track regulatory updates (such as ACoP L8 and HSG274), flag potential risks early, and guide you through best-practice control measures. If your current provider only steps in when an issue has already arisen, they’re putting you on the back foot.
At LMS, we work with clients to identify small issues before they become major risks, providing practical advice and ongoing support. Legionella prevention isn’t just about compliance – it’s about forward thinking and working together to achieve consistency.
❓Lack of expertise or technical understanding
Legionella management is a specialist field that requires technical knowledge, experience, and attention to detail. Risk assessments, sampling protocols, remedial actions, and system designs all demand qualified professionals who understand the intricacies and risks associated with water hygiene.
If your provider relies on templates, outsources key work, or struggles to answer technical questions confidently, that’s a major red flag. LMS delivers its services in-house and ensures every assessment and monitoring visit is carried out by our specialist engineers who understand your systems – not just a checklist. Think of us as a one-stop shop!
⛓️💥You no longer trust them to deliver
Trust your instincts. If communication feels strained, reports are confusing, and you’re constantly chasing updates or clarity, something isn’t right. Legionella compliance should give you peace of mind, not additional stress.
The right provider makes water safety simple, transparent, and reliable. At LMS, we believe in building long-term partnerships and combining technical expertise with clear communication to make Legionella management seamless. That’s why we include a comprehensive review of your risk assessment by video call with our risk assessors. This ensures full transparency and understanding of our findings at your site.
🤔Time for a change?
Switching providers can feel like a burden; however, when the right partner steps in, Legionella management becomes a reliable and stress-free process – not just another item on your to-do list.
If any of those five signs resonated, maybe it’s time to rethink who looks after your water safety. Get in touch with LMS today, and start a partnership with a provider you can trust.
📞 Call us on 020 8049 5494 or visit www.legionella-ms.com to learn more.